Apex Systems is hiring Desktop Support Specialists in the San Antonio, TX area. If you are interested and meet the qualifications below, please apply!
Job Description
Position: Tier 1 Desktop Support Specialist
Location: San Antonio, TX 78205--100% ONSITE
Hours: Open Availability
Pay Rate: $26.04hr. (plus $4.41 fringe benefit)
The Desktop Support Tier 1 Analyst is responsible for providing first-level Service Desk support services to all users of Military Health Systems (MHS) which requires familiarity with the supported applications and desktop support within the MHS environment and hardware and software technical expertise.
Responsibilities:
• First-level support of all inbound calls, generating an Incident for all new issues.
• Accurately logging, ticketing, and tracking/owning all incidents.
• First contact resolution of desktop issues or follow proper escalation procedures
• Provide accurate, timely, and professional resolution on all supported issues.
• Timely, accurate, thorough and professional follow-up on all Incidents.
• Quickly identify and escalate high-priority issues.
• Accurately triaging/assigning/escalating tickets per current processes and standards.
• Maintain dependable attendance and schedule adherence.
Skills:
• Strong critical thinking skills that facilitate expedient problem solving
• Strong communication skills
• The ability to effectively communicate technical matters to a non-technical audience
• Hardware/software maintenance skills
• Ability to multitask while staying focused in a fast-paced competitive environment
• Proficient with Microsoft Office
• Proficient with Windows 7 and Windows 10 operating system
• Knowledge of mobile devices
• Experienced in the use of remote access applications
• Able to work in a team environment
• Able to resolve technical issues within the policies and guidelines provided
• Excellent customer service skills
Requirements:
• Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one OR Candidates must be U.S. Citizens, and able to obtain and/or maintain a Secret security clearance as a condition of employment.
• CompTIA Security+ Certified
• Microsoft Certified IT Professional (MCP) preferred
• 2 to 3 years of recent experience in a help desk/desktop support environment
• Familiar with Service Desk support methodology
• AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
• Familiar with ITIL
• HDI certification preferred
